6. Invite your team
CollisionLoop has role-based access control. Pick the right role per teammate so they see what they need without exposing owner-only surfaces.
Where to invite
Settings → Team members
Owner-only.
Roles
| Role | Typical use |
|---|---|
| Owner | The account holder. Full access including billing, integrations, and tenant settings. |
| Location manager | Operational lead at one or more locations. |
| Front desk | Customer intake, rentals, payment collection. |
| Estimator | Repair estimate authoring. |
| Technician | Repair work, vehicle photos. |
| Painter | Paint operations. |
| Parts coordinator | Parts ordering and tracking. |
| Accounting | Financial reports and invoicing. |
| Read only | View access for auditors or stakeholders. |
The owner role cannot be reassigned through the team page — contact support if ownership needs to transfer.
Inviting
- Click Invite teammate.
- Enter their email and pick a role. Front desk is the default.
- They receive an invitation email with a magic link.
- They click the link, set a password (or sign in if their email already has an account), and appear in the team roster.
You can change roles, deactivate, or revoke an invitation from the same page.
Specialties
Some roles can carry one or more specialties (estimator, technician, painter, parts coordinator) used by the repair-order assignment flow. Specialties are independent of the user’s primary role.
Multi-location
If your shop has multiple locations, you can scope a team member to one or more of them. They’ll only see customers, rentals, and vehicles at their assigned locations. Owner and Location manager roles default to tenant-wide reach.
Done with setup
That’s the Getting Started flow. Next stops:
- Rental shops: Pricing & fees → Rental operations
- Collision shops: open the dashboard and start your first repair order
Run into something this guide didn’t cover? Use Help → Contact support inside the app.